Copyright © 2025 Gercam Freight Logistics. All Rights Reserved.
Terms and conditions
Gercam Freight — Terms & Conditions of Service
Effective Date: 08-10-2020
1. Definitions & Scope
1.1 In these Terms, unless the context requires otherwise:
“Gercam Freight” / “we” / “us” / “our” means Gercam Freight GmbH (or your legal entity) and its affiliates providing logistics services.
“Customer” / “you” means the person or business contracting with us for services.
“Goods” / “Shipment” means the cargo, items, or materials you entrust us to handle, transport, store, or process.
“Services” means any forwarding, transport, handling, warehousing, customs clearance, and any ancillary services we provide.
“Subcontractor / Carrier / Agent” means third parties we engage to provide part or all of the Services.
1.2 These Terms apply to all Services we provide, unless a separate written agreement prevails. Any terms you propose are excluded unless expressly agreed in writing.
2. Formation of Contract
2.1 A binding contract is formed when you accept a quote from us or when we commence performance of a service for you.
2.2 The quote we provide (rates, conditions) is valid for a defined period. After that it may be adjusted.
2.3 We reserve the right to decline or suspend service at our discretion, especially if we deem risk to be excessive.
3. Customer Obligations & Warranties
3.1 You warrant that all information you provide (description, quantity, weight, packaging, handling instructions, origin/destination, nature of goods) is accurate and complete.
3.2 You will comply with all applicable laws, regulations, export/import controls, licensing, customs, and hazardous‐goods rules.
3.3 You will properly prepare, pack, label, palletize, and secure the Goods so that they can be handled safely by us and our agents.
3.4 You indemnify us for any penalty, liability, cost, fine, or damage resulting from your incorrect or incomplete instructions, declarations, or omissions.
4. Rights to Appoint Subcontractors & Carriers
4.1 We may engage subcontractors, carriers, agents, or other third parties to perform all or part of the Services.
4.2 When acting as agent, we act on your behalf with such subcontractors. You acknowledge that the contracts between you and carriers or third parties may govern certain parts of the Services.
4.3 We have discretion over choice of routes, carriers, handling methods, and scheduling, consistent with your service instructions and constraints.
5. Freight Charges, Additional Costs & Payment
5.1 Charges are as stated in our quote or invoice. They are based on weight, volume, nature of goods, route, handling, customs, storage, ancillary services, and any agreed surcharges.
5.2 Additional costs (fuel surcharges, demurrage, storage, customs duties, fines, fees, penalties, detention, etc.) are your responsibility.
5.3 Invoices are payable [e.g. within 30 days] from date of invoice (unless otherwise agreed).
5.4 Late payments may incur interest, collection costs, or suspension of further service.
5.5 We may exercise a lien / right of retention over Goods or documents in our possession for unpaid sums.
6. Insurance & Risk
6.1 You are responsible for obtaining adequate insurance for the Goods during transit, storage, and handling.
6.2 If you request us to procure insurance on your behalf, we may do so, but the terms and cost will be passed on to you and we act only as an intermediary.
6.3 Our liability is limited (see section 8) except to the extent we have acted with gross negligence or willful misconduct (where applicable by law).
7. Delivery, Collection & Storage
7.1 We will deliver Goods to the address you designate or arrange collection according to your instructions.
7.2 If delivery cannot be made (e.g. location unattended, no access, refusal), we may hold Goods in temporary storage at your expense until redelivery.
7.3 If Goods remain uncollected beyond a reasonable period (e.g. 90 days), we may dispose of them with reasonable notice to you, offsetting proceeds against outstanding charges.
7.4 Storage services will be subject to the same conditions, and any processing, inspection, or handling in storage must be agreed in advance.
8. Liability & Claims
8.1 Our liability for loss, damage or delay is limited to the lesser of the declared value, weight-based rate, or total service charges.
Acts of God, war, or force majeure
Inherent defect or nature of the Goods
Packing or labeling defects by you
Delays caused by third parties
Loss after delivery completion
8.3 All claims must be made in writing within 30 days after delivery. Late claims are void.
8.4 You indemnify us for all liabilities, fines, and costs from your breach or negligence.
9. Confidentiality & Intellectual Property
Both parties will keep contract terms and proprietary data confidential unless required by law. All IP related to our services and materials remains our exclusive property.
10. Force Majeure
We are not liable for delays or failure due to events beyond our control such as natural disasters, government restrictions, war, or pandemics.
11. Termination
Either party may terminate with 30 days written notice. Immediate termination may occur for breach or insolvency. You must pay all dues before release or disposal of stored goods.
12. Governing Law & Jurisdiction
These Terms are governed by applicable German/EU law, and disputes are subject to courts of jurisdiction as agreed.
13. Changes to Terms
We may modify these Terms for business or legal reasons. Updated versions will be published online with the effective date.
Privacy notice
Privacy Policy
Effective Date: 08-10-2020
1. Introduction & Scope
At Gercam Freight, we respect your privacy and are committed to protecting your personal data in line with applicable data protection laws (e.g., GDPR, local laws). This Privacy Policy explains how we collect, use, disclose, transfer, store, and protect personal information that you provide through our websites, apps, and related services (“Gercam Platforms”).
This policy applies to all visitors, users, customers, business partners, and anyone interacting with our services.
By using Gercam Platforms or providing your data, you agree to the practices described in this policy. If you do not agree, please refrain from using our services or accessing our website.
You may withdraw your consent at any time (where consent is the legal basis), though that may limit your ability to use certain features.
2. Data Controller & Processors
Gercam Freight GmbH is the data controller for the personal data you supply or that we collect via our platforms.
We may also use trusted third-party processors (e.g., analytics, hosting, marketing, CRM) under contract and only where they uphold equivalent data protection standards.
3. What Personal Data We Collect & Sources
a) Data You Provide: When you interact with us (e.g. register, request a quote, contact us, subscribe), you may supply:
Name, address, email, phone number
Company name, job title
Payment or billing information
Shipping and recipient details
Login credentials and preferences
Communications, feedback, survey responses
b) Data Collected Automatically: We collect technical & usage data when you use our site:
IP address, browser/device information, OS
Pages visited, timestamps, navigation
Cookies, pixels, analytics data
Error logs, performance metrics
c) Data from Other Sources: We may receive or validate data from public databases, business partners, or third parties (e.g., address or geolocation checks).
4. Purposes & Legal Basis for Processing
PurposeLegal BasisProvide, maintain, and operate our services (quotations, freight, tracking, support)Contract performance / legitimate interestCustomer communications, marketing, promotionsConsent / legitimate interestCustomer support, inquiries, dispute resolutionLegitimate interest / contractual necessityWebsite optimization, analytics, and fraud preventionLegitimate interestCompliance with laws, regulatory obligationsLegal obligationSecurity, internal audits, business operationsLegitimate interest
5. Cookies & Online Technologies
We use cookies, tracking pixels, and similar technologies to understand user behavior, improve functionality, and deliver relevant content.
Essential Cookies: enable core site functions.
Performance / Analytics Cookies: measure site usage and performance.
Functional / Preference Cookies: remember user settings.
Marketing / Advertising Cookies: deliver personalized ads.
You can manage cookie preferences in your browser. Disabling cookies may affect some features.
6. Data Sharing & Transfers
We may share data within the Gercam Freight group, with trusted third-party service providers (hosting, CRM, marketing, etc.), or as required by law. For cross-border transfers, we implement safeguards such as encryption and standard contractual clauses.
7. Data Retention & Deletion
We retain data only as long as necessary for the stated purposes or legal requirements. Afterward, data is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, port, or object to processing of your data. To exercise these, contact our Data Privacy Officer (see below). We may verify your identity before fulfilling requests.
9. Security Measures
We use technical and organizational safeguards like encryption, access control, and secure servers. While no system is 100% secure, we act swiftly if any breach occurs and notify authorities where required.
10. Minors
We do not knowingly collect personal data from minors without consent. If such data was collected, please contact us to have it deleted.
11. Changes to Policy
We may update this Privacy Policy periodically. The revised version will appear on this page with a new effective date. Continued use of our services means you accept these updates.
12. Contact & Data Protection Officer
For privacy-related requests, contact:
Data Protection Officer
Gercam Freight
Goepelstraße 76 D, 15234 Frankfurt (Oder), Germany
Email: [email protected]
Phone: +4915566247507